We currently only process and dispatch within Canada.

Orders are processed and dispatched Monday through Friday.

Estimated Dispatch Times: Most items are dispatched within 24 to 72 hours.

Please note that dispatch time refers only to the time before your order leaves our facility and does not include shipping time.

If one or more items are unavailable when you place your order, dispatch may be delayed to allow us to ship your order in as few parcels as possible.

Estimated Canadian Delivery Times: Standard Shipping (Various Couriers): 1–5 business days, depending on destination.

We currently do not offer expeditated shipping.

We currently do not offer in-store pickup, but are actively working to establish partnerships to offer pickup locations across the Greater Toronto Area. Please stay tuned for updates.

If you receive the wrong item or if an item arrives damaged, please contact us within 14 days of delivery. We’ll gladly send you a replacement, or you may return the item for a full refund.

If you accidentally receive something you didn’t order and were charged for it, simply return the item within 14 days and we’ll issue a full refund.

Please note that return shipping costs are non-refundable unless the return is due to an error on our part (such as a wrong or defective item).

If there is no tracking information, or you can't locate your package, please contact us within 30 days of receiving your shipping confirmation email.

We ship to any Canadian address, including to Post Office Boxes. If you realize you entered a wrong or incorrect address after placing your order, please get in touch as soon as you can, with your order number and tracking information handy. You have 30 days from ship date to report a lost order.